Account or access problem
Help when you cannot sign in, open your dashboard, join the correct workspace or see the features assigned to your role.
Sarmis Support
Tell us what happened. We will help you resolve it.
Use the form for product, account, reporting, privacy or security questions. Your message reaches contact@uberpixel.ro.
Support topics
What do you need help with?
Inbox Commander is not behaving as expected
Labels, keep or remove from inbox, reply drafts, forwarding rules and missing-email alerts.
A routine needs attention
A routine did not run, produced the wrong result, needs a different schedule or should be changed.
An approval or action is unclear
Understand what Sarmis is waiting for, or report an action that cannot be approved, edited or dismissed.
A report looks incomplete
Personal, team, department and company reporting, weekly summaries or information that appears to be missing.
Privacy, deletion or security
Questions about connected access, retention, export, deletion, workspace visibility or a suspected security concern.
Before you contact us
- Write from the email address connected to your Sarmis account.
- Name the affected feature, routine, label or report.
- Tell us what you expected, what happened instead and approximately when it happened.
- If a screenshot helps, hide unrelated names, addresses and confidential content first.
- Never send passwords, authentication codes, other secrets or unnecessary mailbox content.
Using Sarmis on mobile
Browser extensions do not appear inside the Gmail mobile app. Use the Sarmis mobile channel enabled by your organization, where available.
Privacy or deletion request
Choose “Privacy, deletion or security” and state whether the request concerns your own account or an organization workspace. We may need to verify your identity or authority. A verified account-deletion request is completed without undue delay and no later than 30 days, except for records that must be kept by law.
Security concern
If you suspect unauthorized access, revoke Sarmis from your email-provider settings first, then choose “Privacy, deletion or security” and begin your message with “Security concern”. Do not include passwords or authentication codes.
Put repeat work on repeat
Add Sarmis to your email.
Available for Gmail now. Outlook support is coming soon.